Who answers the buyer — visible at once
Buyer messages from Prom arrive in SC CRM. Every chat has a responsible manager, chats with no manager are shown separately, and everyone sees only the chats they are allowed to.
We connect stores personally — write to us and we will reply.
Store chats
ExampleSeparate access to chats
Chat rights are separate from orders and customers: a manager sees their own chats, chats with no manager, or all of them — as the owner sets it.
Hand over to a colleague
A chat moves to another manager in one click, and the new owner gets a notification.
The product being asked about
When a buyer writes from a Prom product page, SC CRM shows that product in the chat.
How to start
Connect Prom
Once — an API key from your seller account.
Switch chats on
In the connection, switch on receiving buyer messages.
Set the access
Decide who sees which chats and who may close them.
What is not there yet
Replying to buyers directly from SC CRM is being prepared for launch — for now you reply in Prom. Rozetka, Instagram and Facebook chats do not come into SC CRM yet.
Want the same in your store?
Leave a request — we will show SC CRM on your own tasks and agree on connecting your store.